Apple iPhone – iDesign fault . . . or iDon’t care?
Posted By Mimenta on July 14, 2010
Did you hear about the IT underdog, who released a faulty product and overtook Microsoft as the biggest IT company in the world?
If you forked out for an Apple iPhone 4 , the latest, allow me to offer you some sympathy.
Firstly your phone has a design fault and a serious one – that stylish metal band.
If you hold the phone and make contact with the metal band, the metal acts like a Faraday cage and neutralises the incoming signal. The result is the call breaks off. Apple has received many complaints but that’s only half of the problem . . .
Why is it that smaller IT corporations nurse their customers and rapidly respond to complaints but when they get to the top of the ladder, they become arrogant. Apple is no exception. Rather than admit their latest product is actually flawed, they choose to accuse customers of holding their phone wrongly!
The whole idea of a mobile phone is ease of use. You shouldn’t need lessons to know how to hold one!
So far Apple’s attitude is you, the customer, should adapt to compensate for their design fault or alternatively buy a genuine accessory – a cover for your iPhone. In other words, pay extra for an add-on to rectify a product fault. Apple you’ve lost the plot – a successful design is one that meets the customer’s needs – the customer dictates the design. A poor design is where a product does not meet customer’s needs or requires additional training or modification before it meets customer’s needs (like a genuine cover?).
I can’t help wonder, when an accessory stops being an accessory and becomes a fix?
If you make a faulty product and it requires an insulating case for your product to be used successfully, then you should supply the case as a component for every phone.
Let’s get real folks, if Toyota had made the iPhone, it would have been recalled by now.
Maybe Toyota should run a customer satisfaction training course for Apple?
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